Shipping policy
Shipping Policy
Last updated: 11th April 2026
Clockwork Cyber primarily supplies professional services rather than physical goods. As a result, no physical shipping is currently offered through this store.
1. Delivery method
All services purchased through this store are delivered electronically only.
Depending on the nature of the service, delivery may take place by any method reasonably suitable for that service, including but not limited to:
- client portals
- certification platforms
- vulnerability scanning platforms
- remote meetings or video calls
- secure document sharing platforms
We may use third-party platforms for delivery only where necessary to provide the service effectively. In those cases, delivery will be deemed to have taken place when the relevant information, access, invitation, account, report, or service output is sent, made available, or otherwise provided to the customer.
2. No physical shipment
As our store is currently services-led, we do not dispatch physical products as part of normal order fulfilment.
No shipping charges apply unless explicitly stated otherwise at checkout or in writing.
3. Delivery times
Any delivery dates, turnaround times, booking dates, or target dates provided by us are estimates only unless we expressly agree otherwise in writing.
Delivery times may vary depending on:
- the type of service purchased
- the information and access provided by the customer
- customer responsiveness
- third-party platform availability
- certification body timescales
- technical or operational dependencies outside our reasonable control
Where customer action, delay, or non-response affects delivery, any timescales may move automatically.
4. Customer responsibilities
To enable delivery of the service, the customer must provide any information, documentation, access, responses, approvals, or cooperation reasonably required by us.
We are not responsible for delays caused by incomplete information, lack of access, missed meetings, customer-side technical issues, or delays by third parties engaged by the customer.
5. Order fulfilment
An order will be treated as fulfilled when the relevant service deliverable has been issued, made available, booked, or otherwise provided electronically using the method appropriate to the service.
This may include, for example:
- creation of a client account
- issuing onboarding information
- sending documentation or reports
- making a portal available
- arranging or delivering a remote consultation
- initiating a technical service or assessment process
6. Future physical goods
If physical goods are added to this store in future, this policy will be updated to include shipping locations, dispatch times, delivery methods, shipping charges, and any related terms.
7. Contact
If you have any questions about delivery, please contact: